A disagreement between employees leads to allegations of bullying and a formal grievance complaint

The Client

Our client is a specialist medical consultancy, with 30 employees.

The Problem

Two of our client’s employees who had worked together for many years had a disagreement at work over a non-work-related matter.  The disagreement was never dealt with and was left to fester over a period of time.

This led to the situation worsening and ultimately became untenable.  The situation became so bad that a letter of complaint was received by the client from one of the employees detailing allegations of bullying against the other.  If not dealt with quickly the situation was in danger of going legal.

The client contacted JS HR Support immediately as they didn’t know how to deal with the sensitive situation. They were extremely concerned as threats of bullying can be extremely destructive and damaging for a business, not to mention very costly if not handled correctly.

In addition productivity had also dropped due how bad the situation had become.

The Solution

JS HR Support advised our client on the correct grievance process to follow.  Having determined that a formal grievance process was necessary, JS HR Support advised and supported them with all of the compliant documentation required and assisted the managing director with meetings on-site.

The Outcome

The advice and support provided to the business by JS HR Support gave the managing director confidence in handling the situation.

The grievance was subsequently resolved, both employees continue to work at the business and all problems put behind them.  The client was happy that normal service had resumed and productivity was on the rise.

During our involvement it became clear that the client had no policies or procedures in place for dealing with these types of complex situations.  They subsequently subscribed to our monthly Premier Plus HR support package which includes, amongst many other things, email and telephone support from a dedicated named adviser, HR & Employment Law updates and access to an array of HR documents (including policies, letters and how to guides) via our online members only on-line portal.

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